Frequently Asked Questions
Everything you need to know about your Theater shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking between 3-7 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Theater accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with certified manufacturers who prioritize sustainable materials and fair labor practices to minimize our environmental footprint.